Medicross
MONEY MORE IMPORTANT THAN SERVICE AND YOUR HEALTH

You will never be able to get hold of Medicross Rustenburg on your first attempt to phone. Once you do get answer - the doctor is almost fully booked for the day. Then reception has a bad attitude if you do complain about their bad telephone service. I had a baby in Dec 2012 of which I received the first account two months ago for R1 200 outstanding since the medical aid was exhausted. I paid of R50 and my attorney will arrange for the rest since we are under dept-review. My medical aid is not exhausted now and therefor we can see the doctor as usual and they will be paid - since we also do not have any outstanding accounts for the hole of 2013. Today, I had an emergency visit there since my 4 year old fell at school and broke her nose, they refused to help me before we pay the full account and I must pay the consultation must be paid for cash. But I still have funds in my medical aid? Also they make you sign a document in reception (almost like a blank cheque) and therefor I now have issues with a year old account for stuff charged which I am not willing to pay. BAD service - bad attitudes from the reception and the accounts department - but good doctors!

Company: Medicross
Country: South Africa
City: RUSTENBURG

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