Life Healthcare
Double Payment

I took my daughter for stitches on 28/12/2013 and my medical aid was exhausted, so i paid cash. When i checked my balance for the year on 07/01/2014, I noticed that the hospital claimed again for the doctor. I phoned the accounts department to reverse the payment back to the medical aid as i have paid cash. I phoned Elize a couple of times, just to hear that they haven't received payment from Discovery, but i phoned them as well and they release that payment on 06/01/2014. How can a Dr claim for a incident that occurred in the previous year and received payment for that? Isn't that from my medical aid. Elize keeps telling me that she is following up, but now two weeks later she claims she received no payment from Discovery yet. This is ridiculous and we should check our medical aid statements often as these service providers will claim as much as they can. I do not want a credit on my account as i am not keen on using Roseacres and prefer Linmed, but this was an emergency and i had to go there. I you pay cash, surely this should reflect on your account immediately? I want this money paid back to the medical aid, how difficult can it be. Very poor service!!!

Company: Life Healthcare
Country: South Africa
City: Rosepark HospitalGermiston

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