Discovery Health
CATCH A WAKE UP!!!

I phoned to ensure that I take my daughter to an orthodontist that charges discovery health rates and needed to know what the discovery rate is as I have to start phoning orthodontists to get an appointment. After holding on for 15 minutes for the consultant to actually answer my question I was told to get a procedure code!!!

HOW ON EARTH CAN YOU ASK ME FOR A PROCEDURE CODE IF I AM ASKING YOU TO GIVE ME THE DISCOVERY HEALTH RATE??? I EXPLAINED THAT I HAVE NOT SEEN THE ORTHODONTIST YET AND I CAN MAKE AN APPOINTMENT AT ANYONE BUT HOW DO I KNOW WHO TO GO TO IF I DO NOT KNOW WHAT YOUR RATE IS???

GET YOUR ACT STRAIGHT - I NEED TO MAKE AN APPOINTMENT - YOU ARE TELLING ME YOU CAN ONLY TELL ME IF I HAVE BEEN TO AN ORTHODONTIST BEFORE!!! WHAT THE??? ITS MY FIRST TIME AN I WANT TO ADHERE WITH YOUR RATES - WHICH PART OF THIS DO YOU NOT UNDERSTAND OR DO YOU JUST WANT TO MAKE MONEY???

I AM PHONING OTHER MEDICAL AIDS FOR NEXT YEAR TODAY - CANT HAVE THIS POOR QUALITY OF SERVICE

Company: Discovery Health
Country: South Africa
City: Call Centre

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