Netcare
Still Getting More From St. Augustine's

After all the terrible service myself and my family have received from St. Augustine's, they still not giving up on making my experience at the hospital a terrible one. Now it's got to do with the accounts. I received a letter stating that I owe them a balance of R1141.60. When I checked the med. aid statement, it said - Non-chargeable item, as per hospital gazette guidelines. I phoned the accounts dept and asked them to explain and they said that I am responsible and that they would speak to the med. aid. Whilst waiting for them to get back to me, I received a 2nd letter stating that I will be handed over to collections. When I phoned back they said they spoke to the med aid and the doctor needs to submit a letter of motivation. They said they spoke to the doctor and they waiting for him to submit it. I received another letter so I phoned the doctor and they say that NOBODY from Netcare has called and asked for anything regarding my account. I sorted it out... got the doctor to submit the letter but even after explaining to the accounts department that I'm sorting out their mess, they still sending me letters. I will pay the acc. PLEASE PUT IT ON HOLD WHILE I DO YOUR JOB THOUGH!

Company: Netcare
Country: South Africa
City: St. Augustine's

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