Bonitas
None Payment of approved

First of all Bonita's changes their rules when it suits them.

Second Incident: My wife was rushed to casualty because of back pains, as she was admitted, I called Bonita's to inform them of what is happening and they requested a code from me but the Casualty staff, said they will call in to Bonita's and give the code once the doctor has seen to my wife. The Call Centre agent said ok and noted it done on the system. One month later I get the bill for her admission to the casualty. On a previous occasion I had to be admitted into Casualty for a stone in my kidney. This bill was paid from the Hospital line item of my medical aid. We were both a drips and in the same Hospital.
Now I get a call from the hospital to said Bonita's Short paid them for the X Rays done. The X Ray dept and Casualty dept first called in to get authorisation for the scans as they were urgent for the doctor to make a call on my wife.
Why is that when you do the right thing Bonita's will find a way not to pay! Why pay so much for "So called" best Medical aid when they find every excuse not to pay!

Company: Bonitas
Country: South Africa
City: Head Office

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