Girassol Hotel Group
Payment Refund for canceled booking at Gorongosa P

We booked for a group of 14 people at the Gorongosa National Park in Mozambique from the 2nd July to the 7th July 2013 and paid the rquested amount of US$ 1, 540.00 in April 2013. A week before the start of our trip to Zimbabwe and Mozambique we read an news clip on "News24" about the clashes between Renamo and Frelimo.

"Just off the phone to Gorongosa and the very bad news is that Gorongosa that all tourists have been evacuated from the Parque Nacional da Gorongosa and he saw about 30 military transport trucks heading north towards the Gorongosa Mountain. So looks like a big show-down to root out the rebels.

This after Renamo on Tuesday looted a weapons depot at Savane, killing 6 soldiers, the Moz govt is now moving to attack the Renamo base at Satunjira also called Casa Banana."

On 27 Jun we contacted the central reservation office and informed them that we wish to cancel the booking. They responded on 28 Jun to confirm the cancellation and that the refund will be made.

After a number of e-mails and a phone call Carlos Monteiro contact me on 28 Aug. requesting my details

That was the last responds. All further e-mails remain unanswered and the refund is still due.

Company: Girassol Hotel Group
Country: Mozambique
City: Gorongosa

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