Absolute Cape B & B Gordon's Bay
PATHETIC SERVICE

I used [URL Removed] for the first time a few weeks ago to book accommodation for that same night. I accidentally clicked on the wrong room (a double room for 1 person instead of 2). On realising my mistake, I called the B & B immediately to rectify the matter. I spoke to the manager Ursula Brown 2 minutes after the booking had been made, and she refused to help me - and said that she didnt care whether or not it was a mistake and that I would be held responsible for the full amount of the room if they couldn't get another booking for that same evening. And if they do, I would have to forfeit of my deposit, regardless. Which I have. I just think that it is inexcusable for people to take advantage of a consumer like that - just to make a buck. Are there no concessions for human error these days? And why would someone offering a service take advantage of their consumers?

Company: Absolute Cape B & B Gordon's Bay
Country: South Africa
City: Gordon's Bay

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