Discovery Vitality & Vitality Mall
Poor Service!!!

Hi

Once again i am writing to bring this to your attention.

I have dealt with staff at Vitality and my issues are even worst from when i logged a complaint.

1. My main query was not resolved or dealt with.

2. I did not get any feedback for days now.

3. A debit was processed without my wife's or my permission.

4. We emailed the person that was dealing with the query get no reply.

5.Vitality finds it easy to disable a gym benefit does not go the extra mile to satisfy a loyal customer

but finds it very easy to debit the account and fail / pro long a refund on a incorrect debit.

6. The staff i dealt with are they under training?

7. Do they not have Team Leaders that deal with complicated queries to provide quality service in

a professional manner it makes vitality look bad.

8.Can we get my issues resolved and get a good outcome of this disaster or will there be more

problems that i have go through not everyone has the time to follow up on work that should be dealt with

by employees of your company that they are paid to do.

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Head Office

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