Discovery Health
Lack of competent staff and process

I resigned from Discovery at the end of March and asked for them to remove me from the medical aid and leave the 2 dependants on the medical aid. I followed up to ensure all is in order a few weeks after leaving and was assured all is in order. Some 2 months later, the medical aisd got cancelled. I called again to correct this error and was assured that all has been corrected. Around end of June I again had to call in because the medical policy was never reinstated. During this time I confimred that the billing date should be done on the 26th of every month. It is September now and I have just been billed R7770 for no reason. My account is not in arrears. After escalating and complaining they gave Mr Kavish Vather & Mrs Lorraine Dos Santos to send some apologies. I raised the matter that simple apologies never cut it because costs get incurred chsding people to do their jobs properly and they had a nerver to tell me to go around getting billing statements for my calls made for compensation. I think the insensitiveness and puppet like behavior on their part was uncalled for because they not applying their mind on resolving matters. I'm dissapointed that this problem is still ongoing

Company: Discovery Health
Country: South Africa
City: Sandton

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