Discovery Health
Such terrible service i almost want to switch!!

Good day. Please see my email below. this is not the first time. So far iv had this problem every time (100% terrible experience track record). I have had enough. sort this out, and offer an explanation or please get somebody to cancel this subscription. My med aid number is: 391196562. Good day Genevieve. I don't mean to keep bothering you with my woes but I must express my extreme concern at the constant lack of delivery from Discovery. Your email below states 4 days. Another email I received (see below) states that I will be paid by the 23rd. This hasn't happened and out of the 3 claims I have submitted, not a single one was been refunded without me having to complain after months of waiting without anything being paid. This on top of the fact that EVERY point earned on Vitality I have had to fight for and query. I still have not been allocated points from 3 months ago. Its completely unacceptable. Please could you provide feedback or have somebody call me to explain what exactly seems to be the problem. This is not the first time I have had to spend my time resolving this type of thing I mean just as an example I have ordered 2 cards over the last 8 months, not 1 has arrived.

Company: Discovery Health
Country: South Africa
City: SA

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