Life Healthcare
Poor Service Delivery from Fourways Life Hospital

The following is only part of the complaint that would fit in the space allowed...

Exceptionally poor nursing from entrance into hospital:
I arrived at the hospital, given my details & sat in waiting area. I was patient no. 3 in the queue at the point of my arrival. While waiting, I needed to vomit, so I told the reception gentleman that I had to go to the bathroom. I was in the bathroom for no longer than 5 minutes. On my return, the sister that was supposed to attend to me had just walked back into the trauma area. The reception man then tried to call her back, but I am not sure what happened thereafter but the trauma sister decided to take a break.
After another 30 minutes, I asked the receptionist to check as no other patients had been attended to since & the waiting area was getting full. He then went in to call her, at which point I was attended to.

After being attended to by the doctor, I was attended to by a sister who had to administer a drip. I admit that my veins are difficult but her ability to find one & insert the needle correctly was extremely poor. After stabbing me 3 times with no success, she then found one in the elbow of my right arm which was most...

Company: Life Healthcare
Country: South Africa
City: Fourways

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