Discovery Vitality & Vitality Mall
Failure to deliver goods ordered

Contacted call centre on 19/7 asking for new handset and contract to begin 31/7. Was told handset would be delivered in 2- 3 days and I must be available to take delivery. Was going away 22/7 - 28/7 so was advised to call back about 26/7 which I did and placed order. Stressed delivery date because old contract ending 31/7 and phone needed for business. so had arranged number port for 31/7. Called on 30/7 to confirm delivery for next day. Agent told me no record of order. Took at least 10 calls to 6 different people on 31/7 before acknowledged mistake and processed order about 5pm on 31/7 (due date for delivery). Said impossible to accelerate delivery, at best might get phone in 2 days. Asked several times to speak to supervisor but none ever called back. Despite stressing that phone was needed from 31/7 for business, have still only received cursory "sorry" from call centre agent. No attempt by anyone in a position of responsibility to intervene. At time of submission, old phone no longer operative, still no phone and no acknowledgement by Cell C/Vitality Mobile of inconvenience and potential financial loss caused. Was considering further contracts through them but not so sure now.

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Call Centre

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