Headboards for Africa
TERRIBLE SERVICE AND PRODUCT

TERRIBLE SERVICE & PRODUCT. Made an order in March 2022 for custom bases. Eventually it got delivered in June however the bases were too long after which they informed me that my order was mixed up so I got the incorrect base size wise with the correct material. Sent it back and eventually in August 2022 it got redelivered. This time the stitching was done so poorly it looked like second hand bed bases. It was also not the correct height. I eventually informed Cheryl who immediately was on the defence saying i lied about what I had ordered and that she personally sent out the order which was perfect when it left. She asked me why I waited until the weekend to inform her of the damage and implied that I somehow damaged the material myself. I have 5 business days according to the CPA for what its worth. Then also added on that the previous incorrect order I had sent back somehow jumped into different packaging and was dirty but that she did not charge me for it which is utter nonsense. Only brings that up now that I want her to do the material properly. I even let the height (which was incorrect) slide and asked her to redo the material. I have never experienced such bad customer service and the arrogance of this woman is on another level. This company does not take pride in their product and do not value customers. She even had the audacity to tell me that I squeezed the bases into a frame and damaged it. I showed her images of how it does not fit into the frame but lies on top so it cannot be squeezed in. She didn't care and informed me that SHE HAS ALREADY LOST ON THE ORDER. No care that I had to wait from March to August with two incorrect orders - but hey she lost right. Never in my life. I hope no one spends their money with this company and experiences her disgusting arrogance.

Company: Headboards for Africa

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