Samsung South Africa
Gift Card for 30 Day challenge not activated

After purchasing a new Samsung washing machine with the 30 day promotion, I struggled to get Samsung to collect my old washing machine and deliver gift card and OMO.

Eventually, after a few phone calls, a courier company did collect it (although they were shocked it was a washing machine and not wrapped) and the OMO and gift card were delivered later.

After phoning the card activation, I was told it would take 48 hours to activate. One week later I phoned back only to be told Samsung were not authorizing any cards and I should call them!?

I see similar complaints on Facebook and Hellopeter.

How can such a simple process be so up? Don't you understand how this affects your image?

Company: Samsung South Africa
Country: South Africa
City: Head Office

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