Samsung South Africa
Payment for repair of phone still under warranty

My phone would not switch off. Went to Samsung Smart Care Centre in Constantia office park on 27 September 2013. Consultant assessed phone and decided that a new battery might solve the problem. Paid R400 for battery, Problem persisted so I returned to SSCC to hand in my phone repairs. Zeldean said that they would let me know of the progress. After a week I emailed her to find out the progress and was told that the parts were on order. I then received an invoice for R912 but was told to disregard it as my phone was under warranty as long as I gave them a copy of my contract with Autopage Cellular which I did. I was contacted to collect my phone. On 18 November I collected my phone only to be told that I must pay the R912 as my phone was built in April and not May 2012 . After disputing this I paid and left. To make matters worse the job card shows that they replaced the sub and battery even though I had purchased a new battery just prior to booking the phone in.

Company: Samsung South Africa
Country: South Africa
City: Samsung Smart Care Const

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