Samsung South Africa
No communication

I bought a brand new S3 mini in April. My phone started freezing and slowing down. I took it to Smartcare in Century City where I received shocking service. They kept my phone for 2 weeks and I was the one who kept on calling to find out what was happening with no replies to the messages I left. They eventually returned my phone unrepaired due to a problem between South Africa and South Korea. That was 20 August. I then complained via Twitter and got a response from Bradley who said he will consider an exchange if it can't be repaired. I emailed him all the relevant documentation on 10 Oct. I then received an email from Mary Maponya on 25 Oct. asking if I had sent the documents. I resent it the 25 Oct. Thus far I have sent 4 emails AND left a message for them to call me back and have received NO response whatsoever. I've been waiting since the 20 August to receive a positive answer of what's happening. I'll be leaving the country for 9 months this month. How am I supposed to communicate with my family with a faulty phone? I'm beyond angry! Never have I received such poor service and poor quality. I expect exceptional quality products and service from an electronics giant. Annoyed!

Company: Samsung South Africa
Country: South Africa
City: Johannesburg

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