Samsung South Africa
Samsung Cellphone - Job No SA78924

Hi Peter,

Firstly, please be warned that if you have Samsung cellphone, you will be asked to pay R 285 for them to back up your data whether or not your phone is under warrantly! Only mentioned to me when I was seated in front of the consultant who took my daughter's phone in. I had spoken to a consultant at the Cresta store and receptionist at the Care Centre, and neither one said there was a charge involved.

Secondly, I handed the phone in at about 9.30am on Sunday 3/11/13. I e-mailed the PIN to Wendy at 12.25 on 3/11/13. I called the centre today 5/11/13 at 16h20 and spoke to Katherine to follow up regarding the phone as I have not had any feed back from the care centre either telephonically or via e-mail. She was going to check and come back to me an hour later she still had not called me back, I tried to call the care centre at 17h30 and got no reply, according to the website their week business hours are 9am to 6pm.

"Update your knowledge on new Samsung products while you enjoy a cup of coffee, and have our team of internationally trained Samsung technicians swiftly diagnose your problem and sort it out."

The above is taken from their website - ha, ha, ha, ha!

Company: Samsung South Africa
Country: South Africa
City: Smart Care Centre - Welt

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