Samsung South Africa
Samsung false advertising

I bought a Samsung FROST FREE fridge 3 years ago. A few months ago I started hearing a buzzing noise from the fridge and contacted the SAMSUNG call center South Africa. They referred me to Liptronics, their technical agent. I called Liptronics to set up an appointment for over a week and in that period of time my FROST FREE fridge shut down completely without Liptronics being able to come out to help me. I had to make my own arrangements out of desperation and got my insurance appliance agent to come and fix my fridge. When the technician opened the back panel, we saw a huge panel of ice stuck there. How can this be a FROST FREE fridge? All the insurance technical agent did was defrost the fridge. The only thing that could have happened is a manufacturing defect to this fridge? The ice in my SAMSUNG FROST FREE fridge is starting to grow again. I would be interested to hear other cases like this one. SAMSUNG refuses to take any responsibility for the defect and the fact that their technical agents where of no help.

Company: Samsung South Africa
Country: South Africa
City: Central

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