Wheco Group
Non Response on a complaint

I bought an Umbrella about 3 weeks back, after delivery (about a week after) I decided to connect the Umbrella, later during the day the Umbrella fell because of strong wind and one arm on the broke (soft steel) which means if I open it, it has this side that will not open properly.

On the 16/09/13 logged a complaint with the supplier, followed up with them on the 18th and still no response from them, its unfortunate they do not have a branch near by, otherwise I would take it back for a new one just like other retailers does.

I'm really disappointed at their service as I love their products and was planning on buying more and have also referred their company to my friends.

Company: Wheco Group
Country: South Africa
City: Cape Town

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