Crystal Fires
Faulty Service

First email sent to Company: Hi Louise, my attempt to get a fire going ended in my house being smoked out. I contacted you via SMS and left numerous cell phone messages asking for your help. I had no choice but to get a chimney sweep who shifted the appliance and removed soot which filled a black plastic bag.
Your service of the 19-April-2013 was not done properly. I wish you to reimburse me with R 350.00. Bank details:, ABSA, Melville Branch, Code 634-005, A/C No. 40-5549-7567.
Please advise by return of email of remittance date.

Crystal Fires Response after 3 emails: Bridgette, Kindly refresh my memory

Brigitta O'Grady: Hi Shaun,
all the details are on this email. Just scroll down and read the contents. You could also give me a call on 011-726-2358 or 083-368-2310. Thanks. Have a good evening. I haven't had one in weeks...

Crystal Fires: Bridgette, You have been charged only R 350-00 am I correct?

Brigitta O'Grady: Not correct, the charge, and I got a receipt, was R600.oo
Hi,
please scroll down and read the whole sorry story again.
Please do not play games with me.
I am 70 years old and this matter upsets me no end.
Please remit the R 350.00 asap.

Company: Crystal Fires
Country: South Africa
City: Ruimsig

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