Microsoft
Trying & failing to get help from MS call centres

I ordered a replacement power supply for a XBox online on 2 October. The only shipping option that was available was "self-shipping".
This morning I tried to find out what this meant, where the product will be shipped from and by when.
I tried the online chat support. The person on the other side of the virtual line seemed to have no clue what I was talking about. He/she said that they can see my details yet I had to state several time that I placed the order on the SOUTH AFRICAN website. Really disappointing.
Then I tried MS SA. *sigh* I was transferred to some call centre where the person also had no clue what I was asking and wanted my phone number to get someone, with a clue, to call me back. I refused. The lady sounded very surprised that I insisted to be transferred. Well, guess what? After one or two seconds' delay, the call was ended on their side.
I decided to cancel the online order. But only received an error message. I'm guessing that I won't see any power supply not will my money be refunded and the MS contact person will get another of the call centre agents to try and contact me. Really? Maybe I should call Capitec to cancel - might get better service there.

Company: Microsoft
Country: South Africa
City: South Africa

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