Snowball Effect
Lack of Response or Effective Soultion

We have unfortunately had no solution to our ongoing internet connection issue.

Despite multiple weekly phone calls to the customer care division, we are still sitting with the unresolved issue of a seriously faulty internet connection. These are the ongoing issues: we have numerous daily disconnects, technicians have been promised to come and assess onsite & we have been told that the issue has been sorted numerous times.

Yet we still sit with a seriously faulty internet connection. We have spoken to various consultants, including some very nice ones, but no-one phones use back when promised or manages to resolve the issue. We have even spoken to the CEO.

We have been refunded for a couple of months, but this came with the understanding that the issue would be resolved & yet here we still are with a faulty internet connection. We are computer literate people who work in the industry & know that this is not an acceptable level of service for any company.

We've been a user of your services for a number of months and you were recommended as an excellent supplier originally. I have every faith therefore that you will do what you can to rectify this situation this week finally.

Company: Snowball Effect
Country: South Africa
City: Cape Town

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