UPS
Poor service and lack of communication

I previously wrote and complained about UPS with no response. My parcel was only delivered to me yesterday at 16:05, which is exactly TWO WEEKS after it left the UK. I called and spoke to the supervisor Avalon who informed me that the parcel was due to be delivered on the 16th April and would get back to me with a time of delivery. This conversation took place at 10:30 and Avalon NEVER came back to me regarding a time of delivery, as promised, however when the driver arrived, I asked him when he was given the parcel to deliver, he replied 12pm, so this makes me think that some have been told and I don't appreciate being messed around, nor do I appreciate not been called back and kept in the loop! My parcel was NOT given to the driver first thing on Tuesday, 16th April! Only after I called, did the parcel get dispatched. "Ship with us and get your business moving" - that is a very misleading sentence because how can there be speed when it takes two weeks for a parcel to arrive. Also, when I called to query where my parcel was, UPS didn't even have the tracking number on their systems. Seriously the lack of communication, service and speediness leaves much to be desired!

Company: UPS
Country: South Africa
City: KEMPTON

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