Mercedes-Benz South Africa
Experiencing High Volume of calls

Buyers Bank will only pay my share of vehicle sale when they receive original NATIS document. Finance settled by buyers bank on March 27 2013.
I can't get through the call centre.
They have installed a new system and according to sources and they cannot cope.
It is impossible to speak to anyone.
I have been waiting for 2 weeks now to get my money from the sale of my car but Mercedes WILL NOT ASSIST in getting the NATIS document sent to the dealership.
If I do get a snippet of information its "The Document has been requested" Or "THe document has been sent with a courier" All seem to be a bunch of
27 MARCH 2013 until 15 April 2013. Would you be happy waiting this long for a piece of paper?
I am disgusted.
I can't believe a brand of this stature and longevity can exude at such a critical time for a customer such nonchalant response and or complete disregard for my circumstances.
A week would have been acceptable. Two weeks beyond irritation and now at the start of the third week I don't know what to do.
I have left messages to be contacted. No response. The dealership doesn't get much assistance either.

Company: Mercedes-Benz South Africa
Country: South Africa
City: Head Office

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