Jsn Motors
Do they really value the customer?

My car went in for a service April 2011 and now again in March 2013; with the same complaint. Why 2 years later they find the 'problem', quoting R39k to repair, now when it was brought to their attention almost 2 years ago. At that stage it might have still been under motor plan or the cost would have been less. But main complaint is that contrary to their "striving to exceed our customers expectations in every interaction', we are still waiting for feedback and replies to emails from both occasions. Communication is not a strong point, then why proclaim to "value your open and honest feedback" if nothing is done about it and feedback not even acknowledged?!?!?

Company: Jsn Motors
Country: South Africa
City: Bryanston

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