Bryanston Jaguar
She must be an angel

Feedback is probably one of the most important actions when it comes to service delivery. After being ignored flat by Jaguar South Africa when I asked information about a Jaguar I wanted to purchase, I e-mailed Bryanston Jaguar where the car was serviced and enquired if they may be of assistance - not expecting anything to happen after my encounter with their stiff upper lip manufacturer supplier.
Well, lo and behold, within three hours I received a phone cal from Veejay asking how she could assist. Imagine my happy surprise! To cut a long story short: she scanned and e-mailed all service records for the time the car was serviced by them.
A serious box of chocolates will go to this angel who restored my faith in the saying: service with a smile. Thank you!
Pedro Diederichs Pretoria

Company: Bryanston Jaguar
Country: South Africa
City: Bryanston

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