Group 1 Workshop Kuilsriver
POOR CUSTOMER SERVICE

GROUP 1 KUILSRIVER WORKSHOP (AMANDA) EXTREMELY POOR CUSTOMER SERVICE!!!
On Saturday 07 March 2026, I experienced some issues with my Chery Tiggo 4 Pro. On Tuesday 10 March 2026 I called the workshop to have it booked in, I got a date for Friday 13 March 2026, On Friday 13 March 2026 I went to book in my vehicle, I was asked so many questions that I started feeling like maybe these people think I'm making up these things, so I ended up telling them that I'll take the vehicle back home so that I can monitor the issue, in my meanwhile I also thought let me compile evidence as I'm sure that will convince them to book in the vehicle without all the questions. On Monday 16 March 2026 I went back and booked in the vehicle following evidence this time. On Tuesday 17 March 2026 Amanda called with an update on what they have done and that mechanically there were no issues with the vehicle, she said that however they will continue to inspect as what I've experienced they've also experienced and witnessed with the vehicle. On Wednesday 18 March 2026 Amanda called me saying that they suspect that it might be that the fuel in the tank were contaminated, so I asked her to have a sample send for analysis just to be certain that it was however the fuel, when I reflected back it actually made a lot of sense that it could be the fuel as I've experienced once fuel mixed with water and on a different event the lady pumped in my diesel tank petrol so I know from experience the causes of an error with fuel so I shared my past experiences with Amanda and we both agreed that sending the sample was the right route to go. On Monday 23 March 2026 I called because I haven't heard anything after I gave the go-ahead for the sample to be send for an analysis, upon my call I discovered that the sample was never send, the workshop needed a specific container to store the sample, this container must be ordered and this container wasn't ordered when I gave her permission to send the sample, this container was only ordered after my call, and will only be at the workshop on Wednesday 25 March 2026, this while I am stranded at home without a vehicle, I have tried everything to get them to meet me halfway in terms of either a courtesy car or my own vehicle, I've even suggested mixing adding injector cleaner to the tank to avoid any further damage, Amanda was going to call me back with an answer as to what their mechanics are saying about that suggestion, I've heard nothing from her, I called early this afternoon round about 13:00, left a message as she was busy with a client, nothing! No call, no feedback nothing! I made 100% sure when I spoke to her yesterday that there were no mechanical issues with the car which she confirmed, so why if the injector cleaner route won't work can't they just drain the entire fuel from the tank, clean out the tank and have me fill it with new fuel seeing that it's too much trouble for them to supply me with a courtesy car. She only found out yesterday when I asked about it that results might take up to 21 working days, so just to be completely logical, I have 2 children at home, I am a single mother if God forbid anything has to happen to either of my children or even myself during the night or day, how am I supposed to seek help as fast and efficient without a vehicle, that is why we obtain these things so that mobility is easier, I am at a point where I feel like I'm not being valued as a client, what was promised to me when I bought this vehicle in terms of service is not what I am experiencing currently, I feel like a nuisance that keeps on calling and calling with no success, I just find it very hard to understand that why must a mechanically perfect car catch dust in a workshop for over a month if it can be used just by draining the alleged contaminated fuel and replacing it with other fuel hopefully not contaminated?!
Why must I go through so many lengths as to add a service to my current already too expensive insurance that is going to spike my monthly policy fee just to accommodate 21 working days as if it is necessary?
I have spent unnecessary money on requesting rides to get to where I needed to be these past 8 days, whereby I could've just upon the discovery of contaminated fuel filled my tank with other fuel and move in convenience.

Company: Group 1 Workshop Kuilsriver
Country: South Africa
Region: WESTERN CAPE
City: CAPE TOWN
Postal Code: 7580
Address: 4 Botha Street, KUILSRIVER
Phone: 0219005200
Site: workshop

  <     >