Volkswagen
Stranded with no ca

I have a Polo Bluemotion 1.2 TDI for less than 4 months which I purchased brand new. I have had two break downs in this period, one been in Joburg and the other in Durban. The most recent one been in Durban, which occured on 23 December 2013. That resulted in me not having a car for two of three weeks of my holiday which i spent in Durban. In this breakdown my car just switched off in the middle of the road which resulted in me trying to manoeuvre around traffic to get to safety until the tow truck arrived. I complained to VW customer care in Cape Town on my situation and that I needed to be in Joburg for the new year. After numerous calls to customer care and the dealership where my car was been repaired with no success, the new year pasted with me stranded in Durban. The dealership told me for the past two weeks that they can't find the fault. After many complaints to customer care and informing them that I start work on 6 January 2014, they hired a car for me to drive up from Durban to Joburg. Now im in Joburg, still with no car. This is my third car in 3 years, previous been a new Audi S3. I will never ever consider buying a VW after all this and will not suggest it to anyone.

Company: Volkswagen
Country: South Africa
City: Customer Care

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