Renault South Africa
Broken down vehicle in less than 6 months

I took delivery of my Renauly Sandero on 18 July 2013. 2 days later the left front passenger door was broken. i took it back to Renault & they got it right after I took it back for the third time. At that point in time which was less than a month after the date of purchase, I asked the dealer manager to take it back and give me another car but he refused. Now in December, the drive shaft on the left front wheel broke. I took it back to Renault Roodepoort and after making me wait until January they told me to take it back to Renault Midrand. I had to pay Aa roadside assistance to tow my car to Cmh Renault Midrand and am worries that my car will not be fixed again. I have been made to feel as though I damaged the car myself and am getting no assistance. The manager Chris is not interested in makinh sure that my problem is solved. He told me that there is nothing he can do if the Roodepoort dealership doea not want to sent him the diagnostic report. Why am I in the middle of this? Should it be my problem if Renault employees do not want to assist each other. I want this vehicle to be replaced with another one because I foresee future problems if I keep the same car.

Company: Renault South Africa
Country: South Africa
City: Cmh Renault Midrand

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