Mccarthy
Poor Service

I have been servicing my Vehicle at this dealership, ever since I purchased it.
They have been battling with the brakes on my car since last year. Eventually managed to get them to change the system and everything seems fine. HOWEVER, when I booked my car in, it was for a SERVICE and for the BRAKES. The brakes were changed, however, the vehicle computer box, still gives off a SERVICE DUE warning light every time I start the car. I contacted the Dealership and was told that they probably didn't reset the box and I must bring it in for them to have a look at! Firstly, they had my vehicle for 2 days, just to change the brakes, as they were awaiting approval for BMW before they proceed. Left stranded without a vehicle, I agreed to leave the car there and let the problem be sorted out. Now I have to go through all the inconvenience of taking my car back to the dealership to ascertain WHY the service light is still ON and be left AGAIN without a car, as the Computer box informs me that the car needs a oil change. WAS THE OIL CHANGE EVEN DONE?? The level of service received from the Service advisor was very professional and top class, however someone clearly hasn't done their job.
(Supplier name changed from Kunene Brothers Bmw to Mccarthy by Hellopeter.com)

Company: Mccarthy
Country: South Africa
City: Sandton

  <     >