Smg Bmw
What Motor Plan?

For 5 years I have regularly taken in my BMW for a service at SMG Durban as soon as the service indicator light activated. On this last occasion I did the same and booked a service two days after the service light had activated. A booking was made on Monday and I took my car in as usual. I was then telephoned by a service staff member to inform me that my car had exceeded its service by 5000 km. He indicated that I had to pay in excess of R2000 for the late booking. I explained the issue regarding the service indicator light but he and all other staff involved in management didn't even bother to take the matter up further. I had to pay the amount even though I had extended my service plan until February 2014. My question was then what was the purpose of the indicator light and the service plan itself. I am disgusted at the service and the outcome and I will never consider purchasing a BMW again.

Company: Smg Bmw
Country: South Africa
City: Durban

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