Hyundai South Africa
CAR NOT SERVICED

Good morning

My husband, Robert, brought my I10 in for a service last Friday the 26th July. He called last week before bringing the car in, and confirmed the service booking. He delivered the car at 07h50 on Friday morning.

- He left 2 messages for someone in the service department to call him back but nobody did
- He was not contacted to quote on anything all day
- Robert went to the branch at 16h30 to find out what was going on
- The young person that helped him initially was unprofessional and did not help clarify what had happened
- A manager at the branch confirmed that the car had not been serviced
- Robert is a sales rep and will now have to take any extra day from repping because we have to take the car back this Thursday - if he does not sell and drive on the road, he does not get an income

I insist that someone takes responsibility for this and that we are not charged for the service this week. Robert will lose a day of selling because of the shocking service at Hyundai Menlyn and we should not have to fork out for the service due to negiligence on the organisation's part.

Company: Hyundai South Africa
Country: South Africa
City: Menlyn Pretoria

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