Mercedes-Benz South Africa
Over a month to get spare part for car (CLC 200)

My car was involved in an accident. The panelbeater ordered the parts the beg. June and my car was booked in 10 June for repairs. On 19 June I found out that the boot spare part was on back order and would only be available on 6 July. In the meantime, the panelbeater had stripped the car as apparently the parts get delivered in drips and drabs and they weren't aware of the out of stock until then. I was extremely annoyed as my insurance only covers car hire for 30 days and it will be used up before my car is repaired and I don't have alternative transport. I posted a complaint on the Mercedes Benz website and their response has been totally unsatisfactory i.e. when I call to follow up, they always say the person is busy. I've left messages and they never phone you back, so I keep on trying and eventually get hold of the person. When I've spoken to the person I never get a proper answer as to why there's a delay or firm confirmation as to when the part is coming. They look in the system and quote a date but seem vague. They just seem very disinterested and don't seem to see anything wrong with the huge delay in getting the part or the inconvenience it's causing me.

Company: Mercedes-Benz South Africa
Country: South Africa
City: Customer Website

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