Ram Hand To Hand Couriers
Broken stock

RAM couriered two rifles for me from Pietermaritzburg to Rustenburg last month. When the one rifle was taken out its bag the stock was broken through. On enquiry I was informed that, since the a damage was not reported within 24 hours they would not entertain a claim. I then contacted their head office and was told that I did not mark a place on the waybill, a full liability option, and therefore has no claim. When the waybill was given to me I specifically asked the RAM employee what I need to complete. After completion I asked him again if I need to fill anything else in. In both cases he did not draw my attention to this option. This is a fault of the company and now they refuse to accept responsibility. This is unacceptable and I would recommend nobody make use of their service.

Company: Ram Hand To Hand Couriers
Country: South Africa
City: Pietermaritzburg

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