KFC
Why bother having a customer care page

We bought KFC at Walker Drive, found feathers on 2 (out of 6) pieces (BIG feathers, /- 3cm) which we reported to Mandy. She offered to replace, we went back 2 days later, the complaint had NOT been recorded, Mandy was not on duty, and only after been shown the photograph was Siyuvile willing to replace the chicken. I was also ORDERED to delete the picture in his presence (which he had no right to, but which I did, not wishing to appear to be unco-operative). We were promised the owner (Sindy/Cindy) would phone me the next day.

By 11AM the next day, I had not heard anything, so I registered a complaint on the KFC Customer Care page on their website. 3 hours later I had heard nothing back, so I sent an email to their customer care email address. It is now 3 DAYS later and I have still had no reply to my complaint OR my email. IN both cases I provided both my phone number AND my email address.

I can only assume that because I had deleted the evidence, KFC feel there is no obligation to contact me. They forget that I am probably NOT the only one who was there that day that had a camera with me. Just saying...

Why bother with a Customer Care page if this is the level of care?

Company: KFC
Country: South Africa
City: Walker Drive, Port Eliza

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