Absa
ABSA has unlawful and unethical business practices

I am following up on my sister's account, she has asked me to. You can contact her to confirm, if need be. Her name is Bonisiwe Mshiywa, and the vehicle account number in question is 9243819041.

The vehicle was repossed on 15 April, following a couple of missed instalments by my sister. She made up for the arrears and the storage costs on 19 April, by paying R17300. She then informed ABSA (through a consultant by the name of Blessing Zulu) of her intention to get back the car and continue with the instalment lease. Blessing told her that she needs to re-apply for the vehicle, so that ABSA can do an affordability assessment. This is when she came to me to ask for my help, because she did not understand why she had to re-apply for the vehicle. Please note that I have subsequently phoned Blessing Zulu myself (082 333 1067) and he gave me the exact same story.

Now, as far as I am aware, section 129 of the National Credit Act states that the credit provider must release the goods to the customer once the customer has made up for all the arrear amounts plus allowed charges (eg storage, tracer etc). If ABSA had done a proper assessment, why the need for another?

Please help urgently!!

Company: Absa
Country: South Africa
City: Head office

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