First National Bank
Quick to sign you up - but zero follow through!

Initially very impressed with FNB and their helful, speedy and efficient service to sign me up as a customer. New account done in no longer than 5mins, knowledagble, helpful staff.

However once i recieved my cards there was absolutely no follow up. Not even am email explaining how to activate internet/cell phone banking. Savings pocket & why i seemingly have been signed upo for a savings account id didnt ask for?? For 3 weeks, possibly longer i have been trying to get hold of someone through their call centre to no avail. Once i got through to someone via the Lost Cards helpline & she could not assist me.

Asked to enter ID numbers, acc details, card pins that say invalid. Absolutely impossble. Infuriated i gave up the telephone approach and went into the Canal Walk branch only to find a queue of customers lining up out the door. i refuse to spend my entire weekend in a line at FNB for services that should be readily available. As of now the account is of no use to me and i would close it if i could get to someone to do so.
A response via telephone would be greatly appreciated from someone who is able to answer my queries.

Company: First National Bank
Country: South Africa
City: Cape Town

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