First National Bank
Incorret Infotmation - No Communication

Hi

I recently opened a Gold Cheque Account with FNB and received my card last week. Yesterday I got an email from the branch in Canal Walk saying that she is very busy but will try to deliver my card sometime next week. I replied saying I have already recieved my card. First time I noticed the communication problem.

This morning someone from the call centre phoned me and I opened three savings accounts for my daughters. She confirmed with me numerous times on the phone that I can go and fetch my cards today and all I need to do is take my ID with (even checked with manager). During lunch I go to FNB, stand in queu only to be told they pick up nothing on their side, I have to bring in childrens Birth Certificates and then see a consultant. Why bother to talk my head off this mornig then? What is the account numbers that is linked to my account?

Via email and sms I am told to activate with R100, in the bank they say R20 is fine. I get an sms to say my cheque account is active but in the bank I am told that it will reject my salary if I dont come in with proof of address and see a consultant (CCD Couriers took my Proof of addy. So much confusion? two different stories?

Company: First National Bank
Country: South Africa
City: Canal Walk

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