Standard Bank
Unhelpful Standard Bank for unknown debit orders

Hi,

I have a query pending with Standard Bank for the past two weeks and it hasn't been sorted out. I have unknown debit orders going off my bank account from something called VAP Insurance that I have never heard about. I've obviously never given them my bank account details or permission to withdraw monthly payments for insurance that I haven't heard about. How can Standard Bank simply authorise debit orders that I haven't given permission for?

Right now I am in the dark as I have no idea what to do to stop these debit orders and get my money back. I have been told by the consultant that the stop order will cost R40 but there's no guarantee that the debit orders will actually be stopped.

I am considering closing the account because I am really unhappy with the (dis) service at Standard Bank.

What do I do?

Company: Standard Bank
Country: South Africa
City: Sandton city

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