Direct Axis
Bad customer service and business practice!

My first loan was paid out by DirectAxis in August 2012. It's been 8 months since then - and all the payments have successfully gone off my bank account. In January 2013 I wanted to see what the repeat options were, but it declined me based on the fact that it hadn't been 6 months since my payout. Fair enough. But then this month I contacted the call center who told me that I have to wait 6 months from January again to get a repeat loan. This doesn't make sense to me at all. There's no warnings on this, nor was it told to me in any of the calls I had with DirectAxis before. On top of all of this - they never reply to emails sent - and when you do eventually call, they are cold and rude to their clients. Totally unhappy by all of this, and will move my personal loan business away from DirectAxis.

Company: Direct Axis
Country: South Africa
City: Website

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