First National Bank
Customer put through same bad service TWICE?!?

Early in the year I logged a complaint on Hello Peter due to FNB having put me through the whole Bond application SWITCHING (the house is already bonded through another institution) process only to decline me due to my spouse not having an SA ID document (She is a US citizen and we are married in COP). All good and well if I had been told upfront this was FNB policy but more than a month of my time had been wasted.
I received feedback from FNB about the logged complaint and the process was started once again and I received feedback stating that the application had been approved in principal subject to the property valuation - which was done (after I had to follow up 3 times to have the assessor come out) and we were notified that we could go sign the documents at the lawyers which was done and they submitted all to FNB- now AGAIN after about 2 months I receive feedback stating that FNB will not assist due to the fact that my spouse does not have an SA ID document and we are married in COP. This is unacceptable and months of my time have been wasted not to mention the hopes that had been created of our plans to renovate being realised.

Company: First National Bank
Country: South Africa
City: Housing FInance

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