Absa
Waste of Time & Money due to misinformation

We applied to access the balance of funds of which we registered our bond for midyear this year, to understand the process for application and approval due to renovations we wish to make to our property. The consultant informed us that we would need to provide approved plans and quotations within 48yrs from the application to complete the process and motivate as to why this will add value to the property. We were unable to provide this wihtin 48yrs thus cancelled the transaction. We reapplied this month, submitting the necessary documents as previously advised only to be told that we are already on the limit of the property value as per their tabletop evaluation. We have now incurred unnecessary cost and wasted unnecessary time obtaining approved plans and quotations. Could Absa not have told us this the first time we applied, then we wouldn't have spent all this money and used our time more effectively?

Company: Absa
Country: South Africa

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