Standard Bank
STANDARD BANK PROMOTES IDENTITY AND

Identity and have exploded exponentially in SA - and Standard Banks "SECURITY PROCEDURES" (NOT!!!) are playing a large part.

It is easier to speak to the Pope than a responsible official at Standard Bank - and before being able to raise YOUR query/complaint as a customer - you are required to give a nameless faceless call centre ALL your personal details - and I mean ALL your personal details.

Standard Bank dont believe that they can confirm your identity without getting your account no/bond no/policy no, name, id no. cell no, home no, work no, physical address, postal address - and as a result it takes about 15 minutes before you, as the customer are able to raise the reason why you called.

Not only do I not have this time to waste - it puts me at risk because I have just divulged all my confidential information to a total stranger.

Instead of requiring clients to provide ALL their personal information - why not just ask 2 secret questions i.e. what is their mothers maiden name, the colour of their first car, their favourite pets name? Saambou did this 20 years ago.

CAN I PLEASE HAVE AN INSURANCE CLAIM FORM - WITHOUT GIVING ALL MY PERSONAL INFORMATION FIRST???

Company: Standard Bank
Country: South Africa
City: COUNTRYWIDE

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