First National Bank
Unauthorised debit

On 25th March FNB tried to debit my account, but I do not keep funds in this account, so there are fees involved. I lodged a complaint on Hello Peter, explaining that I cannot phone cell numbers from my work phone. The response I got from FNB only had a cell number to contact, which shows that staff at FNB cannot speak English. I managed to get a landline phone number for FNB, but the lady said that was the wrong department and she would put me through to the correct department. After a 15 minute wait I put the phone down without getting through to anybody. My complaint against FNB is still unresolved. Is this a tactic by FNB to fob off complaints? this shows that FNB are not a legitimate bank and I would never ever give them any business.

Company: First National Bank
Country: South Africa
City: Sandown

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