MiWay
Supe

I called MiWay in January 2013 to cancel my policy. After making me wait 3 days for a senior consultant to call me back, he convinced me that I should rather put the policy on hold instead of cancelling, I agreed to this arrangement. He was able to do this immediately without a notice period. In the meantime I went looking for another insurance company to get a better premium. Nonetheless a debit order went off on my account without any confirmation from my side or MiWay. I called my way to enquire on this as I was under the impression that I would have to confirm the reinstatement by calling or in writing. After a long hold on the phone I eventually spoke to 2 people, a lady & his team leader Clement to request an immediate cancellation because I had not confirmed that they could go ahead with the reinstatement, they told me bluntly that this will not happen because I would have to give them 30 days cancellation notice, she also mentioned that even though they've debited my account I still don't have accident cover if my vehicle is not inspected. They were able to do this in January without the 30 days notice and now it cannot be done.

Company: MiWay
Country: South Africa
City: Head Office

  <     >