Liberty Life
Fees Incurred due to Incompetency of Liberty Life

In the middle of Feb I changed banks and the necessary details were sent to Liberty life head office via email. I moved all my cash flow to my new bank account. Due to Libertys inefficency, they debited my old account and the debit order was reversed and the bank charged me R115 for that. Because my account now sat in a negative, i could not close it and had to pay a further R99 for bank charges. Because of this inefficiency, I was out R214 on my budget. I then sent an email to liberty asking for compensation but to this day have not received a reply. They also had the audacity this week to send me an email stating how my policy will be affected due to non payment. Up to today, I have not received an apology or compensation from them.

Company: Liberty Life
Country: South Africa
City: Head Office

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