Absa
Absa Locked my account without notification

On 08 Nov 13 I was unable to do Internet banking and the Absa Platinum help desk confirmed that my account was locked due to FICA documents and that I should go to the nearest branch. On 09Nov13 I went to Southgate branch and unfortunately they were offline. On 11Nov13, I went back to Southgate branch and they confirmed that my documents are in order and my account was unlocked.
On 15Nov13, I received an sms that my account has been locked again, I called the number and explained that Southgate branch has confirmed everything is in order and they unlocked it. On 19Nov13 I went to withdraw money from the ATM and I was told my account has a problem and should go to the branch. I called Absa Platinum Help desk and my account has been locked again and need to go to the branch. I spend my days on the road and need to have cash available at all times. I am now stuck in Bloemfontein without any cash. I am really disappointed with the way I have been treated by Absa and I feel my right to be informed has been violated. I want my account to unlocked and be told what the exact problem is. This is no way to treat a customer especially a loyal Absa customer of 13 years. Ang

Company: Absa
Country: South Africa
City: Universal

  <     >