Zurich Insurance Company
UNFAIR REJECTION WITHOUT ANY INVESTIGATIONS

I ENGAGED IN THIS POLICY IN AUGUST 2012 AND TO DATE HAVENT RECIEVED ANY POLICY DOCUMENTS. ACCORDING TO MY BROKER I WAS INFORMED THAT I AM COVERED FOR ANYTHING THAT I AM TRANSPORTING IN MY VEHICLE AS I HAVE GOODS IN TRANSIT COVER. ON THE 11/12/2012 THE INCIDENT OF TOOK PLACE AND ABOUT R100 000.00 WORTH OF MY FACTORY TOOLS WERE .I LODGED A CLAIM ON 12/12/2012 WITH MY BROKER AND ON 15/01/2013 HE REQUSETED FOR A QUOTATION FOR THE ITEMS THAT WERE WHICH I THEN FURNISHED TO HIM ON 16/01/2013.TO DATE I HAVENT HEARD FROM MY BROKER. I THEN CONTACTED ZURICH INSURANCE DIRECT AN SPK TO NATASHA ERASMUS ND THEY REQUESTED PROOF OF FORCE ENTRY SO I FURNISHED THEM WITH PHOTOGRAPHS WHICH AFTER MORE PHONE CALLS I WAS TOLD THE PHOTO WEREN'T GOOD ENOUGH. I WAS THEN TOLD THAT AN ASSESSOR WAS ASSIGNED TO ME AND WILL CONTACT ME TO INVESTIGATE THE VEHICLE FOR FORCE ENTRY. HOWEVER NO ONE CONTACTED ME AND THE CLAIM WAS DELAYED FURTHER.ON 14/03/2013 I RECIEVED A REJECTION LETTER STATING THERE WAS NO FORCE ENTRY WHICH THEY ESTABLISHED WITHOUT ANY PROPER INVESTIGATION. THE INSURER TOOK TOO LONG TO THE CLAIM AND NO ASSESOR WAS SENT. MY CLAIM WAS REJECTED AND MY BUSINESS RAN A LOSS.

Company: Zurich Insurance Company
Country: South Africa
City: Durban

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