Standard Bank
Internet Banking deactivated without notice

When attempting to make an Internet banking payment on 20 June, I was unable to login. I called the Standard bank Internet banking hotline, who informed me that my credit card had been disabled, as a new one had been ordered. I was put through to the card division who could not explain why my old card has been deactivated even though I've not received the new one yet. The only explanation offered was "that's the way the system has been built." I was told that I would be getting a call from a manager named Tania before COB on 20 June. I'm still awaiting this call 4 days later.

Standard Bank, please give me good reasons for the following:
1. Why can I no longer use my existing credit card, which expires in a month's time, even though I have not received the new one yet?
2. Why was I not informed that my card would be deactivated in this way?
3. Why do your staff not call customers back when they are expected to?
4. Why am I paying you to look after my money?

I am highly dissatisfied with this level of service, to the point of switching banks. I will also do whatever I can to create awareness of Standard Bank's poor service unless I see some satisfactory action taken following this

Company: Standard Bank
Country: South Africa
City: Card Division

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