Standard Bank
POOR SERVICE

During the week 4-8 March 2013, I have applied for an increase on my overdraft via 2 emails to my banker Me Lale. The Monday the 11th I send the 3rd after I had no response> She responded on Wednesday the 13th. On Friday the 15th she send me a mail at 14h00 stating it was approved and will be loaded as soon as I sign the contract. I responded via mail and went to the branch sign. At my arrival 14h25 Me Lale was not to be found, Mr Ismail tried to call her with no luck. He took my details and said he will ask her to call me. I left the branch at 14h45 for another meeting. On Monday the 18th I went back to sign without getting a call from Me Lale. She informed me it will only be loaded on Wednesday. I requested in a mail to Mr Ismail and Me Lale to try and get it done sooner as this has been weeks since I first applied. I had no response from them yet and the overdraft increase is still not loaded. This is not service. I hear ads from banks where this is done online and completed in a day or so. Can someone help?

Company: Standard Bank
Country: South Africa
City: Montana

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